Support
Answers to the most common questions, and a direct line to the team that built your theme.
How can we help?
Pick a topic to jump straight to the answer.
Downloads & access
Find your files, get the latest version, and fix a missing download email.
Go to downloadsInstallation & demo import
Install a theme on WordPress or Shopify, remix in Framer or Webflow, or clone the Astro repo.
Read the FAQUpdates
How updates are released and how to apply them without losing your edits.
Talk to a person
Email the team that built your theme. Include your order number for the fastest reply.
Email supportFrequently asked questions
Which platforms do your themes support?
We build themes for WordPress, Astro, Framer, Shopify and Webflow. Each product page lists its platform, so you can filter the catalog to the one you use.
What is included in the All Themes Pass?
The pass gives you every theme in our catalog across all platforms, plus each new release during your membership, along with updates and priority support.
Can I use a theme for client projects?
Yes. Each single license covers one domain, so buy one license per client website. Bundle licenses list how many domains they cover on the product page.
Do I need coding skills to set up a theme?
No. WordPress, Framer, Shopify and Webflow themes are edited visually with no code. Astro themes are for developers and come with clear setup docs.
How do theme updates work?
When we release an update, you can download it from your account. Updates include platform compatibility fixes, performance improvements and new sections.
What if I get stuck during setup?
Email us at support@optivatemplates.com with your order details. Our team will help you with installation, demo import and theme settings.
Still stuck? Talk to us
Email support
Send your order number and a short description. We reply within one working day.
support@optivatemplates.comSetup & customization
Short on time? We install the theme, import the demo and add your content for you.
See setup servicesYour next website is one theme away
Browse the full collection, get every theme with the All Themes Pass, and launch a site that fits your business from the very first page.