Questions, Answered
Everything you might want to know before you arrive – from what is included to how to get here.
Booking & Rates
How do I make a reservation?
Send an enquiry through our booking page with your preferred dates, number of guests and room type. Our reservations team will reply personally to confirm availability and your rate.
Is my booking confirmed when I send an enquiry?
No. An enquiry is a request only. Your stay is confirmed once our team has replied with availability, the final rate and our booking conditions, and you have accepted them.
What is included in the room rate?
Every stay includes daily breakfast, Wi-Fi, evening canapés and unlimited access to the thermal pools and sauna. Spa treatments, dining and some experiences are charged separately.
Do you offer special packages?
Yes – see our Offers page for current packages such as longer-stay benefits, spa escapes and family weekends.
Your Stay
What are the check-in and check-out times?
Check-in is from 3:00 pm and check-out is by 11:00 am. Early check-in and late check-out can be requested and are offered whenever possible.
Is the resort suitable for children?
Absolutely. We have family rooms and villas, a shallow pool area, the Kids’ Nature Club and children’s menus. Cots can be added on request.
Do you cater for dietary requirements?
Yes. Let us know about allergies or dietary preferences when you book, and our kitchen team will plan around them.
Is there parking on site?
Complimentary on-site parking is available for resident guests, including EV charging points.
Getting Here
Can you arrange airport transfers?
Yes. A private car can meet you at arrivals and bring you straight to check-in. Please share your flight details at least 48 hours before arrival.
Can I visit for the spa or restaurant without staying?
Day visits for dining and selected spa treatments may be possible, depending on resident demand. Please contact us in advance.
Ready for a Few Slower Days?
Book direct for the best rate, a welcome hamper and a complimentary spa ritual on stays of three nights or more.